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Screen Shot 2016-02-05 at 12.52.18

Enriching Information

  • Spotlight
  • Split View
  • iCloud
  • Finder
  • Launchpad
  • Mission Control
  • Time Machine

    • Examples!

Guided Learning

  • Inform - Guide - Engage
  • Descriptive Words
  • Explained Steps & Rationale
  • Ask Questions
Examples!

Restoring the Relationship

  • Address Negatives
  • Apologise
  • Maintain Rapport

    • Examples!